Frequently asked questions

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When can I enroll, and when does the next cohort start?

Enrollment

Enrollment is always open, but each cohort has a structured start date. If you join mid-cycle, you can begin immediately and align with the next live checkpoint. Your dashboard will show your cohort calendar after signup.

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Do I need prior chemistry or perfumery experience?

Enrollment

No. The curriculum starts from fundamentals: odor families, dilution, safety basics, evaluation, and structured formula building. We use plain-language explanations and provide optional deep-dives for advanced learners.

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How much time should I plan per week?

Course

Most learners spend 2–4 hours per week: 30–60 minutes of lessons plus evaluation time and small formulation drills. If you batch work, you can do a longer lab session on weekends and shorter review sessions during the week.

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Do you provide a certificate of completion?

Course

Yes. After you complete the required projects and pass the final assessment rubric, you receive a downloadable certificate with your name and completion date. It’s designed for portfolios and client trust.

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What tools do I need to start blending at home?

Tools

Recommended basics: a 0.01g scale, disposable pipettes, small glass vials, blotter strips, nitrile gloves, and ethanol (per local regulations). The course includes a setup checklist and safe handling guidance for common materials.

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How do you handle safety, allergens, and storage?

Tools

We teach conservative best practices: labeling, dilution discipline, ventilation, PPE, and keeping records for each concentrate. For allergens and guidelines, we show you how to interpret supplier documentation and apply limits responsibly.

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What is your refund policy?

Policies

Refunds depend on your plan and how much content you’ve accessed. If you contact support promptly after purchase, we can usually resolve issues quickly. Use the “Ask a question” form below to reach us from the same device.

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Do you track my activity or store personal data here?

Policies

This FAQ page stores only your helpfulness votes locally in your browser (no account required). If you clear site data, those votes reset. The cookie banner on this site lets you control optional preferences.

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Is the FAQ keyboard-friendly and accessible?

Tech

Yes. Use Tab to reach each question summary, Enter/Space to toggle, and Escape to clear search. We also support “/” as a quick focus shortcut to the search box.

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How can I contact support, and what’s the response time?

Tech

Use the form in the sidebar to write your question; it stays on this device as a copy. For urgent matters, call +1 (415) 973-6082. Typical response time is within 1–2 business days.

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